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WARRANTY

20 - YEARS MATTRESS WARRANTY

Since the date of purchase, your new Kasiemobi Mattress is automatically covered by a whopping 20-year warranty. This mattress warranty is applicable only to the original purchaser of the mattress and to all mattresses purchased directly from Kasiemobi. The first purchaser of the mattress from Kasiemobi is defined as the “Original purchaser” for the purpose of this mattress warranty. This mattress warranty applies only to a mattress purchased directly from Kasiemobi by the original purchaser and is not transferable under any circumstances. 

Kasiemobi warrants the mattress against defects in material and workmanship set forth below (“defects”) for a period of 20 years. If your mattress has a defect covered under this warranty, Kasiemobi’s sole and exclusive liability(and your sole remedy under this mattress warranty) will be to provide a replacement/repair mattress subject to the fulfillment of your responsibilities as set forth herein. 

The replacement/repair will be of the same model and size as the original mattress purchased once Kasiemobi chooses to replace/repair the mattress. In no event will a substitution model be used as a replacement except in the case of a discontinued mattress; in this event, a mattress of like build and design will be used as a replacement for the defective mattress at the discretion of Kasiemobi. 
 

3 - YEARS PILLOW WARRANTY

Since the date of purchase, your new Kasiemobi Pillow is automatically covered by a three-year warranty. This pillow warranty is applicable only to the original purchaser of the pillow and to all pillows purchased directly from Kasiemobi. The first purchaser of the pillow from Kasiemobi is defined as the “Original purchaser” for the purpose of this pillow warranty. This pillow warranty applies only to a pillow purchased directly from Kasiemobi by the original purchaser and is not transferable under any circumstances.

Kasiemobi warrants the pillow against defects in material and workmanship set forth below (“defects”) for a period of three years from the time your pillow is purchased by you provided the pillow is used normally for its intended purposes. 

 

10 - YEARS MATTRESS TOPPER WARRANTY

Since the date of purchase, your new Kasiemobi mattress topper is automatically covered by a 10-year warranty. This mattress topper warranty is applicable only to the original purchaser of the mattress topper and to all mattress toppers purchased directly from Kasiemobi. The first purchaser of the mattress topper from Kasiemobi is defined as the “Original purchaser” for the purpose of this mattress topper warranty. This mattress topper warranty applies only to a mattress topper purchased directly from Kasiemobi by the original purchaser and is not transferable under any circumstances. 

 

5 - YEAR CRIB MATTRESS WARRANTY

Since the date of purchase, your new Kasiemobi crib mattress is automatically covered by a 5-year warranty. This crib mattress warranty is applicable only to the original purchaser of the crib mattress and to all crib mattresses purchased directly from Kasiemobi. The first purchaser of the crib mattress from Kasiemobi is defined as the “Original purchaser” for the purpose of this crib mattress warranty. This crib mattress warranty applies only to a crib mattress purchased directly from Kasiemobi by the original purchaser and is not transferable under any circumstances. 

 

DEFECTS COVERED UNDER THE MATTRESS WARRANTY

 

  • Any VISIBLE indentation (which is visible to the naked eye when no weight is applied to the top of the mattress) equal or greater than one (1) inch, that is NOT associated with or resulting from a faulty platform that is not designed or constructed so that it is capable of handling the combined weight of the foundation and its intended users.
  • Any physical flaw in the natural latex foam that forces it to crack or split under conditions of normal use and manufacturer suggested handling. 
  • Any cosmetic damages to the mattress that affect the performance of the mattress or are NOT caused by normal wear and tear. 
     

Since the product is packed for a few days, a Natural Rubber smell may occur when you open the packaging. This smell doesn’t contain any harmful gasses, is definitely not harmful and will disperse in a week or two. The cost of the product is the maximum liability to which the company is held liable.